Hi airasia airasia big and tony fernandes. since u have time for ur fun bike one hour ago, i am pretty sure u will have time for us that trapped in kansai area. while ur website showed that we can contact u guys through ur livechat, but ur customer service just keep reply us using auto message and don’t even help is to solve any problem anyway. and also, ur tracking website just close our case for no reason and without any progress. we already try to contact ur company since 12am last night but in fact we didn’t get any help or assistance from ur side but ur customer service, after we wait for a long queue and is finally our turn, just end our enquiry out of no way and don’t let us to queue in ur livechat system again.
we can see how bad ur company deal with emergency situation, just left ur client in a foreign country and do not give any assistance at all. here is our case reference number - 05935515 and 05935514.