Burger like the enlightened. #burgeratti. 🍔👁🗨: @revciancio
i’m giving you the secret to coming up at the top of map-pack & search results on sites like google, yelp, facebook, tripadvisor, yahoo & more. this secret works whether you have 1 location or thousands of locations.
1. serve the best d**n hamburger you can that people in your community are willing pay for.
if that's a 50-day dry-aged burger made from fresh a5 wagyu or a simple fresh-ground 80/20 chuck blend griddled on a flattop & served on a potato roll with american cheese, make it the best.
2. manage all the store level information that someone needs when searching online for their next meal (like your hours of operation, phone number, address, menu & more) on every site where it lives on the internet like google, facebook, yelp, bing, yahoo, foursquare and opentable.
consumers use these sites to search for restaurants before they click on your website. having your information up to date & correct on each of them helps to send a perfect signal to the internet that your restaurant is the answer to "best burger near me."
3. reply to every review about your store(s) on every site where consumers search for information about restaurants, every time you get one. if you can't do every single review (because you have 100s and thousands of locations) reply to at least all the 1, 2 and 3-star reviews by apologizing, saying thank you for making you aware of the problem & offer to make things right.
google, bing, yahoo and the rest of the internet choose which businesses to bring to the top of search results, in part, based on their public reputation. said another way, they are ranking restaurants against in search based on their average star rating. the higher your rating, the higher you should come up in search.
but that's not the only reason to manage your online reputation. consumers use average star ratings and reviews from other consumers to make a decision to eat at your restaurant. negative reviews send a signal that they too will be unhappy. positive reviews confirm your restaurant is the right choice.