1 minute ago
What’s the story you’re telling yourself? what’s the story you’re telling your #team? thinking about a story from seth godin in his great book, “leap first” — “a few years ago i was in the airport waiting in line to talk to the gate agent. the woman in front of me was talking to the agent saying, “i’d like to be in first class please.” and the agent says, “unfortunately, ma'am, it’s not that big a plane and there is no first class.” the woman absolutely freaks out. “i’ve got claustrophobia and agoraphobia and i absolutely need to fly first class. i’m never going to be able get on this plane!” and she’s having a whole tantrum.
what usually happens in a circumstance like this is, the agent rolls his eyes and says, “forget you!” instead, this agent calmly turns back to the woman and says, “oh, no, no, no. i’m so sorry. what i meant to say was, the entire flight is first class. you’ll be fine.” problem solved. the woman was completely happy. notice, nothing about the plane changed. what changed was the story of the plane. what changed was the story the woman was telling herself.” sometimes it’s literally the perspective you have, the approach you have, the approach your team has — and they will key off you — can do? possible? find a way! deliver!
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